Assistant General Manager (AGM)

Job description

We are a multi level restaurant, cocktail bar, rooftop and late night venue in the heart of Clapham. We are looking for a strong, commercially aware and highly experienced Assistant General Manager with a proven background in wet led venues, late night operations, licensing compliance and high volume trade. This is a key leadership role for someone who understands the pace, pressure and discipline required to run a busy late night hospitality business. The ideal candidate will have strong experience in cocktail bars, clubs, rooftop bars, high volume drink led venues or multi concept operations where revenue is driven heavily through bar sales, table service, VIP bookings and late night trading. Role Overview The Assistant General Manager will support the General Manager in overseeing the full day to day operation of Mimosa, with particular focus on wet sales performance, late night standards, licensing compliance, guest safety, service flow and high volume operational control. You will be expected to lead from the floor, manage busy shifts, support the bar and floor teams, maintain excellent guest experience and ensure that the venue operates safely, legally and profitably during both daytime and late night trading. This role requires someone who is confident managing a fast moving, drink led environment, understands licensing responsibilities and can remain calm, organised and commercially focused during peak service. Key Responsibilities 1. Support the General Manager in overseeing the full operation of Mimosa, including the restaurant, cocktail bar, rooftop, private event spaces and late night venue., 2. Take a leading role in managing wet led operations, including bar service, drinks revenue, table service, bottle service, cocktail standards and late night sales performance., 3. Lead high volume late night shifts, ensuring strong floor control, smooth service flow, effective team deployment and excellent communication between bar, floor, host, security and management teams., 4. Ensure the venue operates fully in line with its premises licence, licensing objectives, age verification policy, capacity limits, noise management, incident reporting and all late night operating requirements., 5. Work closely with the General Manager, Bar Manager and security team to maintain a safe, controlled and professionally managed late night environment., 6. Monitor guest behaviour, crowd movement, door communication, queue management, VIP areas and late night floor standards to protect both the guest experience and the licence., 7. Support wet sales growth through upselling, table management, drinks training, product knowledge, cocktail quality, speed of service and premium guest engagement., 8. Manage and motivate the front of house and bar team, including supervisors, bartenders, barbacks, waiters, hosts, runners and support staff., 9. Assist with recruitment, onboarding, training, rotas, performance management and development of staff across restaurant, bar, rooftop and late night operations., 10. Ensure all team members understand service sequence, drinks standards, licensing responsibilities, Challenge 25, intoxication awareness, refusal of service procedures and guest safety expectations., 11. Support the Bar Manager with stock control, wastage, breakages, ordering awareness, cellar standards, equipment issues and bar opening and closing procedures., 12. Assist with financial controls, including cash handling, end of day reporting, till reconciliation, labour control, stock awareness and daily sales reporting., 13. Manage private events, group bookings, VIP reservations and late night table bookings, ensuring all operational details are communicated clearly and delivered professionally., 14. Handle guest feedback, complaints, incidents and service issues calmly and professionally, ensuring proper escalation and accurate reporting where required., 15. Maintain high standards of cleanliness, venue presentation, ambience, lighting, music levels, table setup, bar setup and overall guest environment., 16. Ensure compliance with health and safety, fire safety, food safety, allergen procedures, security procedures, staff welfare, company policies and licensing law., 17. Act as the senior manager on duty when required, taking full responsibility for the venue, team, guests, licence conditions and trading standards during the shift. Essential Experience The successful candidate must have strong previous experience in a wet led, high volume, late night hospitality environment. Experience in cocktail bars, late night venues, clubs, rooftops, premium bars, entertainment venues or large multi area operations would be highly beneficial. You must be confident managing busy evening and late night trade, working with security teams, protecting the premises licence and driving strong drinks revenue while maintaining a safe and premium guest experience. Required Skills and Experience 1. Previous experience as an Assistant General Ma